The Role

Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering meaningful, personalised care. HCPA's CEO was recently awarded an OBE for their work leading the company and its activities.

Do you have passion and enthusiasm to raise the standard of quality of care?

Do you have leadership or management skills and desire to develop them?

Do you have previous experience in engagement, education, rewards and/or business growth?

If yes, would you like to work with The Care Professional Academy Team as Academy Deputy Manager?

The Care Professional Academy rewards the Social Care Workforce across Local Authorities within the UK, with great plans to expand nationally over the next few years.

The Care Professional Academy provides a platform for care employers to track their staff training and development and rewards their staff for developing their skills with savings, benefits and cash back across a range of reward platforms. You will also have access to the rewards!

This is a diverse role, with the main focus leading the Provider Engagement team and attracting more members, plus supporting the Academy team across all sectors of the Academy service provision. From ensuring we have the best rewards offer, making contact with providers who provide care services in counties whose Local Authority have purchased The Care Professional Academy and letting them know they can access the Academy services, portal, training passports and rewards for all of their staff for free; with the ultimate aim to increase sign ups and engagement. Plus speaking to new providers outside of funded areas to let them know about the services the Care Professional Academy can offer them with the option to self-fund. Supporting the Academy Manager with launching new contracts, developing key stakeholder relationships, attending events and showcasing the Academy. Lead and manage the team in the absence of Academy Manager. Collation of and analysis of figures for Board and contract meetings. Support with project management across a range of projects within the scope of the Academy.

So, if you’re passionate about the diversity of this role and making an impact on the growth and success of The Care Professional Academy please apply.

Role Requirements

Based in Welwyn Garden City, working within an established team, you will be deputising the Academy Manager making contact to ensure the growth and efficient delivery of Academy services to providers and Care Professionals.

Your duties will include:

1. Deputising Duties

Support the development of Provider Engagement specialists through one to ones, coaching and sharing knowledge
Collate, maintain and analyse provider engagement figures making recommendations to Academy Manager
Build relationship and maintain communication with key stakeholders and Contract Managers, prepare for and attend contract meetings with Local Authorities
Work collaboratively and creatively across HCPA, specifically with internal teams to include marketing, IT, Business Developments, Education & Quality and SLT
IT developments - work collaboratively with external IT companies to ensure the right platform is effective and relevant for The Academy and work with them to develop platform to support growth and sustainability for The Academy.
Lead and manage the Academy Team in the absence of Academy Manager reporting directly into Senior Leadership team

2. Provider focus

Directly engaging with individual care providers and helping them to understand the benefits of using this free service, researching options to obtain contact details for care providers and make proactive contact
Maintaining contact with providers in contract with Local Authorities and follow up with resources and information and nurturing providers through the sign up process
Develop Social Care Providers outside of Local Authority areas to sign up to Academy
Engaging with care providers already signed up to the Academy to ensure they are maximising use, working in partnership with them on an Engagement Plan and identify any additional support needed

3. Figures, systems and data management

Work in line with individual and team KPI’s, collate, maintain and analyse figures
Ensure the Academy CRM is kept up to date, communications are logged
Work in-line with legislation and Social Care Regulations including GDPR

4. Projects

Support Project Management across all Academy projects including
i. Academy App
ii. Launch of new Local Authorities
Any other relevant projects

5. Other

Lead on obtaining case studies and feedback from care providers and care professionals - to feedback to stakeholders, use for marketing, and for consideration for improvements
Understand the Academy model fully to be able to answer any queries that may arise from customers including providers and Care Professionals.
Work closely with the Academy Manager and team to grow the Academy rewards offer
Any general tasks as requested which contribute to the smooth running of HCPA and the Care Professional Academy

Why work for HCPA?

37.5 hours a week full time Monday to Friday 9-5
Mondays office based with Academy Team and hybrid working rest of the week
Care Professional Academy Rewards and Discounts
Generous Workplace Pension Scheme
Employee Assistance Programme
Your Birthday off each year plus 28 days Annual Leave (plus Bank Holidays)
Team building days and team events
Ongoing training and development
Free parking
Friendly and supportive team

Person Specification

2 years’ experience leading a sales or customer service team – Essential
Experience in Health and Social Care – Desirable
Excellent knowledge of Microsoft Office packages Excel, Power Point, Word, Project programmes
Self-motivated, with excellent ability to work on own initiative, independently and as part of a team
Strong interpersonal and communication skills, enthusiastic, committed, proactive and resourceful
Excellent customer care skills and able to prioritise workload
Must be able to successfully multitask displaying excellent time management, meet deadlines and KPI’s
Ability to work under pressure without compromising the quality of work
Be able to communicate with people of all levels across organisation as well as care providers, people working in care, collaborative working across teams and external partners.
Excellent standards of written documentation with good attention to detail and accuracy
Own transport with insurance for business use is essential for this role as travel around Hertfordshire may be required
Flexible working arrangement will be required based on the needs of the Academy.